PRIVACY POLICY
Last updated: March 1, 2025
1. INTRODUCTION
The Sapphire Bank, operated by Coincorp B.V. ("we", "us", or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thesapphirebank.com or make a purchase from us.
2. DATA CONTROLLER
Coincorp B.V.
Bloemgracht 160HS
1015 TM Amsterdam, The Netherlands
Email: info@thesapphirebank.com
3. INFORMATION WE COLLECT
We may collect the following categories of personal data:
- Identity data: name, username or similar identifier
- Contact data: email address, billing address, shipping address, telephone number
- Financial data: payment card details (processed securely by our payment provider)
- Transaction data: details of purchases and payments
- Technical data: IP address, browser type, device information, cookies
- Usage data: how you use our website
- Marketing preferences: your preferences for receiving communications from us
4. HOW WE USE YOUR INFORMATION
We use your personal data to:
- Process and fulfill your orders
- Manage your account and provide customer support
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications, where you have opted in
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
5. LEGAL BASIS FOR PROCESSING
We process your data under the following legal bases:
- Contract: to fulfill orders and provide services
- Legal obligation: to comply with applicable laws
- Legitimate interests: to improve our services and prevent fraud
- Consent: for marketing communications
6. DATA SHARING
We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our website and conducting our business, such as payment processors, shipping providers, and analytics services. All third parties are required to maintain the confidentiality and security of your data.
7. COOKIES
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser. Essential cookies are necessary for the website to function and cannot be disabled.
8. DATA RETENTION
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years in accordance with Dutch tax law.
9. YOUR RIGHTS
Under GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise these rights, contact us at info@thesapphirebank.com.
10. INTERNATIONAL TRANSFERS
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
12. COMPLAINTS
If you have concerns about how we handle your data, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. Continued use of our website constitutes acceptance of the updated policy.
14. CONTACT
For any questions about this Privacy Policy or our data practices, contact us at info@thesapphirebank.com.